Support agents that , not deflect.
Supportwave gives your team AI agents grounded in your own knowledge base. They answer customers on web chat, email and voice — and they get better through corrections your team approves.
Web widgetEmailVoice
Built for the whole support operation
From the first customer message to the numbers you report — agents, knowledge, channels, learning and insight run in one place.
AI agents on the front line
Deploy support agents that hold the whole conversation — they understand the issue, answer from your knowledge, and resolve it without a queue.
Answers grounded in your docs
Upload documents and Q&A pairs; ingestion turns them into retrieval your agents draw on. If it isn't in your knowledge base, the agent doesn't make it up.
Web, email and voice
One agent, every door: an embeddable web widget, email, and voice conversations.
A learning loop you control
Flag a weak answer, write the correction, review the proposal, approve it. Agents only change when a person signs off.
Insights and usage
Conversation insights, satisfaction signals and usage visibility — see what your agents handle and what it costs.
Agents that learn — with your approval
Every missed answer is raw material. The learning center turns your team’s corrections into reviewed proposals, so your agents improve deliberately — never silently.
Approval is the gate: until someone signs off, the agent keeps answering exactly as it did before.
Flag
Anyone on the team flags an answer that missed — one click, in context, while the conversation is still fresh.
Correct
Write what the agent should have said, right next to what it actually said.
Propose
Supportwave turns corrections into a concrete proposal for the agent's knowledge.
Approve
A person reviews and approves before anything changes how the agent answers. Nothing self-modifies in the dark.
Put an agent on your front line
Create a workspace, upload what you know, and let an agent take the first conversation.